Privacy Policy

Freedropship (“Freedropship”/”we”/”us”/”our”) is committed to protecting your privacy. This Privacy Policy outlines how we handle your personal information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

We make the website located at www.freedropship.co (”Website”), the Freedropship application available on Shopify, BigCommerce, TiktokShop, WooCommerce, and other providers (the “Freedropship App”), available together with the Freedropship services (“Services”). As you use our Services, we want you to be clear about how we use information and the ways in which you can protect your privacy.

Our Privacy Policy explains:

    • What information we collect and why we collect it.

    • How we use that information and when we disclose it.

    • How to access and update your personal information.

Your privacy matters to us, so please take the time to familiarize yourself with our policies. If you have any questions, please contact us at wx@quseit.co.

1. What Information Do We Collect?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, participate in activities on the Website (such as posting messages in our online forums or entering competitions, contests, or giveaways), or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following:

    • Personal Information Provided by You: We collect names, email addresses, phone numbers, and other similar information.

    • Social Media Login Data: We may provide you with the option to register using your social media account details, like your Facebook, Twitter, or other social media accounts. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS” below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such information.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as this information does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this Privacy Policy.
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We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
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If you fail to provide personal information
Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with ourservices). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

2. How Do We Use Your Information?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

Purpose of this Privacy Policy
‍We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • Where we need to perform the contract we are about to enter into or have entered into with you.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.
    • The types of lawful basis that we will rely on to process your personal data are:
    • Legitimate Interest – this means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
    • Performance of Contract – this means processing your information where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
    • Comply with a legal or regulatory obligation -this means processing your personal information where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
    • Consent – this means you have consented to our use of data in this manner. We may ask for your express consent for certain uses, and you are free to withdraw that consent at any time. Generally we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

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Purposes for which we will use your personal information‍
We have set out below, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information. Please contact us if you need details about the specific legal grounds we are relying on to process your personal information where more than one ground has been set out in the table below.

Purpose/Activity Type of DataLawful basis for processing including basis of legitimate interest to register you as a new customer:

  1. Identity
  2. Contact

Performance of a contract with you to allow your use of the Service:

  1. Identity
  2. Technical
  3. Contactd. Financial
  4. Transaction

Performance of a contract with you to process and deliver your order including:

  1. Manage payments, fees and charges

Collect and recover money owed to us

  1. Identity
  2. Contact
  3. Financiald. Transaction
  4. Marketing and

Communication

  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to recover debts due to us)To manage our relationship with you which will include: Performance of a contract with youa. Notifying you about
  3. changes to our terms or
  4. Necessary to comply with a legal obligation

Privacy Policy

  1. Necessary for our legitimate
  2. Asking you to leave a review or take a survey interests (to keep our records updated and to study how customers use our services)

To enable you to partake in a prize draw, competition or complete a survey

  1. Identity
  2. Contact
  3. Profile
  4. Marketing and

Communications

  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5.  Marketing and

Communications

  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business)

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To administer and protect our business and this Website and Mobile App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) a. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)

  1. Necessary to comply with a legal
 

obligation

To use data analytics to improve our website, services, customer relationships and experiences

  1.  Identityb. Contact
  2. Techniccal
 

Necessary for our legitimate interests (to define types of customers for our services, to keep our Website and Mobile App updated and relevant, to develop our business and to inform our strategy) To make suggestions and recommendations to you about services that may be of interest to you

  1. Technical
  2. Usage
  3. Identity
  4. Contact
  5. Technical
  6. Usage
  7. Profile
 

Necessary for our legitimate interests (to develop our services and grow our business) or where have otherwise consented to such usage

Marketing
We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising. You may elect to opt out of receiving any further marketing or advertising emails from us through the mechanism provided in those emails. We may send you targeted advertising through the Service on to you.

Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing
We will get your express opt-in consent before we share your personal information with any company outside our company for marketing purposes, including service providers who perform marketing services on our behalf, such as conducting surveys, sending communications to you on our behalf, or serving advertisements to you.

Opting out
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a service purchase, service experience or other transactions.

Cookies (website only)
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website maybecome inaccessible or not function properly.

Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at Support@spocket.co .

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent

 

3. Disclosures of Your Personal Information by Us Outside of the Service

We may have to share your personal information with the parties set out below for the purposes set out in the table in paragraph 4 above.

    • Third Party categories as set out below:

    • Service providers who provide IT and system administration services.

    • Social networking sites to which you have linked your account.

    • Professional advisers including lawyers, bankers, auditors, and insurers based in Canada and the United States who provide consultancy, banking, legal, insurance, and accounting services.

    • Regulators and other government authorities acting as processors or joint controllers based in Canada, the United States, and in the EEA who require reporting of processing activities in certain circumstances.

    • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this Privacy Policy.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

 

4. Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

5. Data Retention

How long will you use my personal information for?

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax and other legally required purposes.

In some circumstances, you can ask us to delete your information: see “Request Erasure” below for further information.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

6. Your Data Protection Rights

Under GDPR and CCPA, you have the following rights:

    • Right to Access: You have the right to request copies of your personal data.

    • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

    • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

    • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

    • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

    • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: wx@quseit.co.

Updates to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@quseit.co.